POLICIES
Thank you for choosing Azm - e - Zainab Your trust and satisfaction are our top priorities.
Disclaimer
We are taking customize orders on WhatsApp only. Handmade products may have slight variations in design and color, which is part of their unique craftsmanship. We reserve the right to update our policies without prior notice. Customers are advised to review this page periodically.
Have any queries? We're here to help.
Pricing Policy
Prices are determined based on the weight of the products. All prices are subject to change based on market rates without prior notice.
Delivery Policy
Orders will be delivered within 15 working days from the date of confirmation. Delivery times may vary during peak seasons or due to unforeseen circumstances.
Delivery Charge
Delivery charges are calculated based on the total weight of the order. Customers will be informed of delivery charges at checkout.
Material & Pricing Transparency
Our products are made from pure Manjos metal. Prices are adjusted per kilogram according to the market rates at the time of purchase.
Customization Policy
We offer customized designs based on customer requirements.
Customers can share their design ideas, and we will craft the products to their specifications.
Additional charges and delivery time may apply depending on the complexity of the customization.
Return & Exchange Policy
Return & Exchange Policy Returns or exchanges are accepted only for defective or damaged products. Customers must contact us within 48 hours of receiving the order for return requests. Products must be returned in their original condition, unused, and with original packaging.
Payment Policy
We accept payments through secure online gateways. Full payment is required to confirm the order. No refunds will be issued for cancellations after 24 hours of order confirmation.
Privacy Policy
We value your privacy. All personal information collected during the ordering process will be kept confidential and used solely for order processing and communication. We do not share your information with third parties without your consent.